1.1. Performance Improvement Process
Performance Improvement Process: What models can you use to understand the performance improvement process? (AOE 1: Performance Improvement; Subsection 1.1. Performance Improvement Process)
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Area of Expertise (AOE) 1: Performance Improvement; Subsection 1.1.: Performance Improvement Process
Learning Objectives for Performance Improvement Process:
Learning Objectives for Performance Improvement Process:
- Explain the importance of understanding multiple performance improvement models
- Describe the ATD Human Performance Improvement Model
- Describe the steps of the performance improvement process and how they related to each other
- Describe Rummler-Braches’ nine box model
- Recall one alternate performance model
The purpose of performance improvement is to strengthen the organizational processes, systems, products, or services, specifically aims to:
- Identify the goals of the organization
- Define the gap between desired performance and actual performance
- Identify the causes of the performance gap
- Select appropriate solutions that will address those causes
- Implement the solutions
- Evaluate the results
A few things mentioned on this Learn/Perform “track”:
- Performance Management -- example of a cycle
- What is Human Performance Improvement (HPI)?
- Overview of the Performance Improvement Process
- What is Human Performance Improvement (HPT)?
- Human: the individuals and groups that make up our organizations
- Performance: activities and measurable outcomes
- Technology: a systematic and systemic approach to solve practical problems
- Backward Design (Wiggins & McTighe)
- Design Thinking is a process for creative problem solving
- Competency-Based Education
- Performance Improvement/HPT Model: Guiding the Process [links to PDF]
- Overview and IMAGE of the ATD (formerly called ASTD) HPI Model
- Performance Improvement/HPT Model (image for change management)
- HPI under ATD; HPT under ISPI
- Root Cause Analysis: explained with examples and methods
- Factors that Affect Human Performance: knowledge, skill, desire (motivation), environment, opportunity
Models Mentioned
- Gilbert’s Behavior Engineering Model
- Mager & Pipe’s Model for Analyzing Performance Problems
- Rummler & Brache -- Process Improvement with the 9 box matrix & 9 Box Grid
- Harless Model - Front-End Analysis
- Using Performance DNA to guide HPI Project Success + Performance DNA Leadership Model Report [slides]
- Fundamentals of HPI - Performance Info-line PDF (2000)
Shared Principles of Performance Improvement
- Use of a results-based, systematic approach
- Focus on outcomes rather than behavior
- Organizations are systems
Key areas of focus for performance improvement: organizational goals and initiatives + changement skills (impetus skills, communication channels/information networks, group dynamics, process, facilitation skills, etc.)
Books mentioned in this episode:
- HBR Guide to Performance Management (2017)
- Handbook of Human Performance Technology: Principles, Practices, and Potential, 3rd Edition (2006) Edited by Pershing & Stolovitch --Chapter 38: Making the Transition from a Learning to Performance Function
- Wiggins, G. & McTighe, J. (2005). Understanding by design (2nd ed). NJ: Prentice Hall.
- Serious Performance Consulting According to Rummler (2007)